Why Stuff Doesn’t Sell: 33 Oopsies and How to Dodge ‘Em

Introduction: The Art of Dodging Product Flops

Reason 1: Creating a Solution for a Non-Existent Problem

Real-World Incident: 

The Fix: The Lean Listening Strategy

2. It Doesn’t Fit Right

Real World Incident: The Tale of Crystal Pepsi

The Fix: Keep Tweaking Your Thing

3. You Don’t Get Your Users

Real World Incident: The Google Glass Gaffe

The Fix: Spend Time Hanging Out and Learning What Makes Your Users Tick

4. Your Plan’s Wonky

Real World Incident: The Quibi Quandary

The Fix: Sketch Out How You’ll Make Money and Keep Things Running Smoothly from the Start

5. No One Knows It Exists

Real World Incident: The Segway Scoot-Over

The Fix: Shout from the Rooftops (or, you know, the Internet)

6. It Costs Too Much (or Too Little)

Real World Incident: The JC Penney Pricing Plunge

The Fix: Find That Sweet Spot

7. You Didn’t Listen

Real World Incident: The New Coke Flop

The Fix: Always Keep Your Ears Open

8. Things Are a Mess

Real World Incident: BlackBerry’s Downfall

The Fix: Plan Who Does What and Keep Everyone in the Loop

9. Forgetting About the Other Guys

Real World Incident: The Cola Wars

The Fix: Know Your Cookie Rivals and Figure Out How to Make Your Cookies Stand Out

10. You Broke the Rules

Real World Incident: Uber’s Regulatory Roadblocks

The Fix: Know the Rules and Play Nice

11. Bad Timing

Real World Incident: The Picturephone Fumble

The Fix: Pick the Perfect Sunny Day to Launch Your Thing

12. It’s All Over the Place

Real World Incident: Google+ Social Shuffle

The Fix: Stick to One Cool Idea and Nail It

13. It Can’t Grow Up

Real World Incident: MySpace’s Music Maze

The Fix: Plan Ahead So You Can Make Your Thing Bigger and Better Over Time

14. Too Stubborn

Real World Incident: Blockbuster’s Missed Opportunity

The Fix: Be Ready to Change the Game Plan if You Need to

15. It’s Way Too Complicated

Real World Incident: Google Wave’s Collapse

The Fix: Focus on What Makes Your Thing Fun or Useful and Ditch the Rest

16. It Feels Yucky

Real World Incident: The Microsoft Zune Challenge

The Fix: Make Sure It’s a Joy to Use, Like Your Favourite Toy

17. Running Out of Juice

Real World Incident: The Concorde – A Dream Grounded

The Fix: Make Sure You’ve Got Enough Juice (Money, Stuff) to See Your Project Through

18. Not Using Magic Tools

Real World Incident: Kodak vs. Digital Photography

The Fix: Use All the Cool Tech and Tools You Can to Make Your Thing Amazing

19. No One Can Find It

Real World Incident: Tupperware’s Shift in Strategy

The Fix: Put Your Thing Where People Can Easily Find and Get It

20. Ignoring the Treasure Map

Real World Incident: Sears’ Decline

The Fix: Use Data Like a Treasure Map to Guide Your Decisions

21. It’s Just Like Everything Else

Real World Incident: The Rise of Apple Stores

The Fix: Add That Special Something to Make Your Stand the Go-To Spot

22. Your Team’s Confused

Real World Incident: Yahoo’s Identity Crisis

The Fix: Make Sure Everyone Knows Their Spot and Loves Playing It

23. It Keeps Breaking

Real World Incident: Samsung Galaxy Note 7

The Fix: Test, Test, and Test Again to Make Sure Your Thing Can Survive Playtime

24. The Captain’s Lost

Real World Incident: Xerox’s Missed Future

The Fix: Make Sure Your Leader Has a Map and a Plan

25. Ignoring Changing Tastes

Real World Incident: Nokia’s Smartphone Oversight

The Fix: Stay Attuned to Customer Desires and Market Trends

26. It’s Invisible

Real World Incident: The Story of TOMS Shoes

The Fix: Tell a Great Story That Makes People Fall in Love with Your Thing

27. Forgetting the World

Real World Incident: Starbucks in Australia

The Fix: Think About Selling Your Thing in Places Where People Really Need It

28. Over-Reliance on a Single Strategy

Real World Incident: General Motors and the Shift to SUVs

The Fix: Building Resilience through Diversification and Adaptability

29. Trashing the Planet

Real World Incident: Fast Fashion’s Environmental Faux Pas

The Fix: Embracing Eco-Friendly Practices

30. Help Desk’s Asleep

Real World Incident: The Decline of BSNL

The Fix: Waking Up the Help Desk

31. Sticking to the Old Plan

Real World Incident: The Fall of Toys “R” Us

The Fix: Revitalising the Game Plan

32. Not Knowing Your Friends

Real World Incident: The Gap Logo Fiasco

The Fix: Get to Know What Your Users Love and Hate

33. Not Really Into It

Real World Incident: The Fall of Vine

The Fix: Make Sure You and Your Team Love What You’re Doing

Wrapping It Up

Real World Comeback: LEGO’s Brick-tacular Revival

Ready to Tackle the World?

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